Product Returns

1 Trade Customer Product Returns Policy

1.1 Goods which have been correctly supplied, specifically manufactured or non-stocked Goods specifically ordered at the Buyers request (Special Orders) may not be cancelled or returned without prior written approval from Cool Stop Air Conditioning Ltd (the Company). All other orders may be cancelled, at any time prior to dispatch. The Buyer must notify the Seller by:-

i email info@coolstop.co.uk or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

1.2 The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to the Buyer after acceptance the Buyer shall not be entitled to reject the Goods which are not in accordance with the Contract.

1.3 No Goods delivered to the Buyer, which are in accordance with the Contract, will be accepted for return without the prior written approval of the Company on terms to be determined at the absolute discretion of the Company. Before returning any Goods the Buyer must notify the Seller by:-

i email info@coolstop.co.uk or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

1.4 The Buyer must ensure the number of boxes/pallets received correspond to the Sellers delivery note, as discrepancies of this nature cannot be rectified later.

1.5 The Buyer may return Goods, other than Special Orders, within 30 days provided that the following conditions apply:

i The Goods will only be accepted if the Goods are returned in perfect resaleable condition in their original shipping cartons and they are fit for immediate re-sale;
ii The packaging is sealed and in good condition;
iii The Buyer must supply a copy of the invoice under which they were supplied, the receipt or other proof of purchase (order confirmation emails are not sufficient proof of purchase)
iv The Buyer should notify the Seller prior to returning the items by:

a. email info@coolstop.co.uk or
b. phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

1.6 Where Goods have been damaged whilst in the Buyers possession the Company is not obliged to accept their return. The Company is not obliged to accept return of non-faulty items for credit. Where the Company voluntarily accepts their return a 30% re-stocking fee shall be applied.

1.7 If the Buyer properly rejects any of the Goods which are not in accordance with the Contract the Buyer shall nonetheless pay the full price for such Goods unless the Buyer promptly gives notice of rejection to the Company and at the Buyer’s cost return such Goods to the Company before the date when payment of the price is due.

1.8 Goods returned without the prior written approval of the Company may at the Company’s absolute discretion be returned to the Buyer or stored at the Buyer’s cost without prejudice to any rights or remedies the Company may have.

1.9 The Company do not cover faults caused by accident, neglect, misuse, normal wear and tear or using the Goods on something that it wasn’t intended for.

1.10 The Company will examine returned Goods and will process any refund owed to the Buyer within 30 days. The price of the Goods will be refunded less any applicable delivery/collection or restocking charges.

1.11 The Company are not able to offer refunds or accept returns unless the Goods are faulty if:

i it is a Special Order;
ii sealed packages have been opened;
iii Goods have been fitted or used.

2 App Customer Returns Policy

2.1 Goods which have been correctly supplied, specifically manufactured or non-stocked Goods specifically ordered at the Buyers request (Special Orders) may not be cancelled or returned without prior written approval from Cool Stop Air Conditioning Ltd (the Company). All other orders may be cancelled, at any time prior to dispatch. The Buyer must notify the Seller by:-

i email info@coolstop.co.uk or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

2.2 The Buyer has 14 days of receiving the Goods to notify the Seller they wish to return the Goods. Before returning any Goods the Buyer must notify the Seller by:-

i email info@coolstop.co.uk or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

2.3 The Buyer must ensure the number of boxes/pallets received correspond to the Sellers delivery note, as discrepancies of this nature cannot be rectified later.

2.4 After notifying the Seller the Buyer has 14 days to arrange for the Goods to be returned, at their cost, to the Seller. The Buyer should obtain proof of postage. The Goods will only be accepted provided that the following conditions apply:

i The Goods are returned in perfect resaleable condition in their original shipping cartons and are fit for immediate re-sale;
ii The packaging is sealed and in good condition;
iii The Buyer must supply a copy of the invoice under which they were supplied, the receipt or other proof of purchase (order confirmation emails are not sufficient proof of purchase)

2.5 The Buyer may return Goods, other than Special Orders, within 30 days provided that the following conditions apply:
i The Goods will only be accepted if the Goods are returned in perfect resaleable condition in their original shipping cartons and are fit for immediate re-sale;
ii The packaging is sealed and in good condition;
iii The Buyer must supply a copy of the invoice under which they were supplied, the receipt or other proof of purchase (order confirmation emails are not sufficient proof of purchase)
iv The Buyer should notify the Seller prior to returning the items by:

c) email info@coolstop.co.uk; or
d) phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

2.6 Where Goods have been damaged whilst in the Buyers possession the Company is not obliged to accept their return. The Company is not obliged to accept return of non-faulty items for credit. Where the Company voluntarily accepts their return a 30% re-stocking fee shall be applied..

2.7 If the Buyer properly rejects any of the Goods which are not in accordance with the Contract the Buyer shall nonetheless pay the full price for such Goods unless the Buyer promptly gives notice of rejection to the Company and at the Buyer’s cost return such Goods to the Company before the date when payment of the price is due.

2.8 Goods returned without the prior written approval of the Company may at the Company’s absolute discretion be returned to the Buyer or stored at the Buyer’s cost without prejudice to any rights or remedies the Company may have.

2.9 The Company do not cover faults caused by accident, neglect, misuse, normal wear and tear or using the product on something that it wasn’t intended for.

2.10 The Company will examine returned Goods and will process any refund owed to the Buyer within 30 days. The price of the Goods will be refunded less any applicable delivery/collection or restocking charges.

2.11 The Company is not able to offer refunds or accept returns unless the Goods are faulty if:

i it is a Special Order;
ii sealed packages have been opened;
iii Goods have been fitted or used.

3 Charges

3.1 The original cost of carriage, postage and packaging charges incurred by the Company will not be refunded on the return of Goods that are non-faulty.

3.2 The Buyer may request the Company to collect the Goods, however, a collection charge may be applicable. Please contact our team to discuss. Call 01278 421608

Our Return Address is:
Cool Stop Air Conditioning Ltd. Unit 1D, Polden Business Centre, Bristol Road, Bridgwater, Somerset, TA6 4AW (Bridgwater)

Cool Stop Air Conditioning Ltd Unit 8 Callenders, Paddington Drive, Swindon, SN5 7YW (Swindon)

4 Warranties and Liabilities

4.1 The Company warrants that the Goods will at the time of delivery correspond to the description given by the Company.

4.2 All terms, conditions and warranties (whether implied or made expressly) whether by the Company or its Servants or Agents or otherwise (other than those express warranties set out in the current edition of the Company’s specification) relating to the quality and/or fitness for the purpose of the Goods or any of the Goods are excluded.

4.3 In the event of any breach of this Contract by the Company the Company shall be under no liability whatsoever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer. In the event of such breach the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of the Company exceed the price of the Goods.

4.4 All warranties and conditions whether implied by statute or otherwise are excluded from this Contract. Providing that nothing in this Contract shall restrict or exclude liability for death or personal injury caused by the negligence of the Company or affect the statutory rights of a Buyer dealing as a consumer.

4.5 Except as expressly stated in the Contract, all conditions, warranties, and representations, whether expressed or implied, including any implied warranty of fitness for a particular purpose or merchantability, are excluded to the fullest extent permitted by law.

4.6 If the fault with the product occurs within its guarantee period (normally 12 months from delivery) the Company shall offer a repair service via the manufacturer. In all cases the Company reserve the right to inspect the product and verify the fault.

Please contact the office if you have a warranty claim.
We do not cover the cost of warranty returns.