Delivery Information

Delivery of the Goods

1.1 Cool Stop Air Conditioning Ltd have a dedicated fleet of vans providing a local delivery service for Account Customers. Delivery charges may be applicable, please contact our team to discuss delivery prices;

i email info@coolstop.co.uk; or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

1.2 The Company local delivery service operates between 8.00am – 6.00pm Monday to Friday. Orders placed on the Weekends or Bank Holidays will be dispatched on the next working day. Subject to availability.

1.3 Delivery dates are estimates only and not guaranteed. Whilst every effort will be made to deliver on time the Company shall not be liable for any loss or damage whatsoever due to failure by the Company to deliver the Goods (or any of them) promptly or at all.

1.4 Delivery of the Goods shall be made to the Buyer’s chosen address on the delivery date. The Buyer should make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

1.5 The Company may deliver the Goods by separate installments. Each separate installment shall be invoiced and paid for in accordance with the provisions of the Contract of Sale. Each installment shall be treated as a separate contract. Failure by the Company to deliver any installment shall not entitle the Buyer to terminate the entire contract.

1.6 The failure of the Buyer to pay for any one or more of the said installments of the Goods on the due date shall entitle the Company (at the sole option of the Company):

i without notice to suspend further deliveries of the Goods pending payment by the Buyer; and/or
ii to treat this Contract as repudiated by the Buyer.

1.7 Notwithstanding that the Company may have delayed or failed to deliver the Goods (or any of them) promptly the Buyer shall be bound to accept delivery and to pay for the Goods.

1.8 The Buyer must ensure the number of boxes/pallets received correspond to the Sellers delivery note, as discrepancies of this nature cannot be rectified later. In the case of damage in transit or short deliveries, notice of damage or shortage the Buyer must notify the Seller within 24 hours after the delivery date by:

i email info@coolstop.co.uk; or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

2 Courier / Pallet Service

2.1 For all deliveries outside the Seller’s local delivery area, the Seller may engage third party courier, freight, or pallet service providers. All charges associated with such services shall be payable by the Buyer.

2.2 Where a third party courier, freight or pallet service is required the risk in the Goods transfers to the Buyer upon collection by the third-party service provider and the risk shall remain the Buyers regardless of whether the Goods have been received by the Buyer.

2.3 The Buyer must ensure the number of boxes/pallets received correspond to the Sellers delivery note, as discrepancies of this nature cannot be rectified later. The buyer must notify the Seller, in the case of damage in transit or short deliveries, within 24 hours after the delivery date by:

i email info@coolstop.co.uk; or
ii phone (Bridgwater) 01278 421608 (Swindon) 01793 616721.

2.4 Goods which have been correctly supplied, specifically manufactured or non-stocked Goods specifically ordered at the Buyers request (Special Orders) may by applicable to a carriage or handling charge direct from the manufacturer. All charges associated with such services shall be payable by the Buyer.

3 Spare Parts

3.1 All costs charged by the manufacturer for spare parts, including but not limited to, part costs, handling fees, minimum order charges, and delivery fees, shall be payable by the Buyer. The Seller accepts no liability for price changes, delays, or additional charges applied by the manufacturer.

4 Click and Collect Service

4.1 Cool Stop Air Conditioning Ltd App provides a “Click and Collect” service. Please select “Collection” at the Checkout. Select your chosen pick up location. The selected branch will then process your order for you to collect.

4.2 An order confirmation shall be emailed to the Buyer to confirm the order has been placed. All orders are subject to the Company Terms and Conditions. The Company reserves the right to reject any order for any reason. This includes but is not limited to where we suspect fraudulent activity, or any orders where the incorrect delivery charges have been made. All orders are subject to stock availability.