GDPR Compliance & Privacy Policy

1 Information we collect

1.1 The type of personal information we collect includes:

i. Name, place of work, position;
ii. Contact information including email address and any telephone or mobile telephone number;
iii. Postal address;
iv. Your enquiries to the business;
v. Various information collected and stored by third party cookies and web analytics data.

1.2 The information that is processed about you is dependent on the purpose of your enquiry. This includes but is not limited to:

i. Enquiries for more information about the business, its products goods and services either by filling in and submitting a contact form on our website or by direct email or telephone;
ii. Information provided through the website, mobile and desktop App;
iii. Job Applications.

1.3 Your personal data will be used by Coolstop Air Conditioning Ltd in the following ways:

i. To respond to your enquiries;
ii. To send you information you have requested;
iii. To improve our business and our customer service and/or products provided;
iv. To manage our operations and business in an efficient and proper way;
v. To facilitate any interest in a career with the business;
vi. To verify your identity where this is required;
vii. To search files of Credit Reference Agencies;
viii. To collect and recover money that it is owed;
ix. To exercise our legal rights set out in contracts and agreements;
x. To prevent and detect crime, fraud, or corruption;
xi. For market research purposes.

2 How you can access your personal information

2.1 Under UK GDPR, you have the right to:

i. Access your data;
ii. Correct inaccurate data;
iii. Request deletion;
iv. Restrict processing;
v. Object to processing;
vi. Data portability;
vii. Withdraw consent at any time.

2.2 You can access the personal information we collect about you by contacting our Data Protection Officer directly by email or by post.

3 Marketing Choices regarding your personal information

3.1 From time to time we may send communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

4 Cookies and web analytics

4.1 Our website and Apps use cookies and similar technologies for:

i. Essential functionality;
ii. Analyze, monitor and improve our services;
iii. Personalisation;
iv. Advertising (where applicable).

4.2 Cookies are small text files that websites place on your device as you’re browsing. This information may be about you or your preferences, or your device and are automatically downloaded to your device when you visit a website. Our website and App uses cookies to distinguish you from other users. This helps to provide you with a good experience when you browse and allows the business to improve the site. For more information about how we use website cookies, please see our cookie policy and for more information on cookies, see http://www.allaboutcookies.org.

4.3 You can manage cookie preferences through your browser or device settings. By modifying your browser preferences, you have the choice to accept all cookies or to reject all cookies. If you choose to reject cookies some parts of our websites may not work properly and may impact your site experience and the service, we offer.

5 Information you make public or give to others

5.1 Coolstop Airconditioning Ltd do not collect or compile personal data for release or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties. Personal data and sensitive personal information will be kept securely. However, the business cannot guarantee the security of any third-party application you may use to transmit your data (for example, internet browsers). Our website and apps may, from time to time, contain links to other websites. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6 How long we keep your personal information

6.1 We will only retain your personal information for as long as is necessary to provide the services to you and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information but please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

7 When we need to update this policy

7.1 We may update this Privacy Policy from time to time. The latest version will always be available on our website and App.

8 How you can contact us

8.1 If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer at Coolstop Air Conditioning Ltd, Unit 1D, Polden Business Centre, Bristol Road, Bridgwater, Somerset, TA6 4AW

9 Transfer of information

9.1 You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing.

9.2 Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

This policy was last modified on 25.03.2026